Privacy Policy

1. Introduction

Welcome to 3D Sign Masters ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website https://www.3dsignmasters.co.ke and when using our signage products and services in Kenya.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotes, place orders, or communicate with us. Please read this policy carefully. If you do not agree with the terms, please discontinue use of our site and services.

We comply with the Data Protection Act, 2019 of Kenya and relevant international standards. This policy applies to all visitors, users, and others who access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Request a quote or consultation via our contact form
• Place an order for products or services
• Subscribe to our newsletter or marketing communications
• Submit a review, testimonial, or inquiry
• Participate in surveys, promotions, or events
• Communicate with us via email, phone, WhatsApp, or social media

Types of personal data we may collect:

• Identity Data: Name, title, company name
• Contact Data: Email address, phone number, physical address, delivery location
• Business Data: Business type, industry, project requirements, sign specifications
• Financial Data: Payment method details (processed securely via third-party processors; we do not store full card numbers)
• Technical Data: IP address, browser type, device information (collected automatically)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device type
• Pages viewed, time spent, and navigation paths
• Referring website or search query
• Clickstream data and interaction with page elements

This information is collected via cookies, log files, web beacons, and similar tracking technologies. See Section 5 for details.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

3.1 To Provide and Improve Our Services

• Process your quote requests, orders, and payments
• Deliver products and installation services to your specified location
• Communicate about your project status, delivery updates, and service appointments
• Provide customer support and respond to inquiries
• Personalize your experience and recommend relevant products
• Improve our website, products, and services based on user feedback

3.2 For Marketing and Communications

• Send newsletters, promotional offers, and industry insights (with your consent)
• Invite you to participate in surveys, events, or beta programs
• Share case studies or testimonials (with your explicit permission)
• Retarget ads on social media platforms based on your website visits

You may opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

3.3 For Legal and Security Purposes

• Comply with Kenyan laws, regulations, and legal processes
• Prevent fraud, unauthorized transactions, and security breaches
• Protect the rights, property, or safety of 3D Sign Masters, our customers, or the public
• Enforce our Terms of Service and other agreements

4. Sharing & Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

4.1 Service Providers

We engage trusted third-party vendors to assist with business operations, such as:

• Web hosting and website analytics (e.g., Cloudflare, Google Analytics)
• Payment processing (e.g., M-Pesa, PayPal, card processors)
• Email marketing and communication platforms
• Shipping and logistics partners for product delivery
• Customer support and CRM tools

These partners are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email or prominent website notice of any change in ownership or data usage.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as featuring your testimonial on our website or social media.

5. Cookies & Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, analyze site traffic, and improve your experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., secure login, form submissions). Cannot be disabled.
• Performance/Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Anonymous and aggregated.
• Functionality Cookies: Remember your preferences (e.g., language, region) for a personalized experience.
• Marketing/Advertising Cookies: Track your browsing to deliver relevant ads on our site and third-party platforms. Used only with consent.

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete individual cookies
• Block third-party cookies
• Clear all cookies upon closing the browser
• Opt out of targeted advertising via industry tools (e.g., About Ads, Your Online Choices)

Note: Disabling cookies may limit some website features.

5.4 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. However, you can manage tracking preferences via the cookie controls above.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Sensitive data transmitted via HTTPS/TLS encryption
• Access Controls: Restricted employee access to personal data on a need-to-know basis
• Secure Storage: Data stored on protected servers with regular security audits
• Payment Security: Payment details processed via PCI-DSS compliant third parties; we never store full card numbers
• Staff Training: Regular data protection training for all team members

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights Under Kenya's Data Protection Act

As a data subject in Kenya, you have the following rights regarding your personal information:

7.1 Right to Access

You may request a copy of the personal data we hold about you, along with details of how it is processed.

7.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data.

7.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data, subject to legal obligations requiring retention (e.g., tax records, warranty claims).

7.4 Right to Restrict Processing

You may request we limit how we use your data while a dispute about accuracy or legality is resolved.

7.5 Right to Data Portability

You may request your data in a structured, machine-readable format to transfer to another service provider.

7.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

7.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw it at any time without affecting prior lawful processing.

7.8 Right to Lodge a Complaint

If you believe we have violated your data rights, you may complain to the Office of the Data Protection Commissioner (ODPC) Kenya:
📧 complaints@odpc.go.ke
🌐 www.odpc.go.ke

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Quote/Order Data: Retained for 7 years for warranty, tax, and accounting compliance
• Marketing Preferences: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated, anonymized data retained indefinitely for trend analysis
• Communication Records: Retained for 3 years for customer service quality and dispute resolution

Upon request, we will securely delete or anonymize your data in accordance with our retention policy and legal obligations.

9. Children's Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to delete such information from our records.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do:

• We will post the updated policy on this page with a revised "Last Updated" date
• For material changes, we will notify you via email or a prominent website notice
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically for the latest information on our privacy practices.

Current Version: June 18, 2026

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

3D Sign Masters
📍 Nairobi, Kenya
📧 privacy@3dsignmasters.co.ke
📞 +254 793 466 061
💬 WhatsApp

For data protection inquiries specifically, you may also contact our Data Protection Officer:
📧 dpo@3dsignmasters.co.ke

Office of the Data Protection Commissioner (Kenya)
📍 3rd Floor, East Wing, ICEA LION Centre
📍 Nairobi, Kenya
📧 complaints@odpc.go.ke
🌐 www.odpc.go.ke